What is a CMS and how modern platforms are different
WEBAug 28, 2024 · The Gist. What is a Content Management System? A deep dive into the definition of the content management system. Modern CMS features. Top CMS features include user-friendliness, responsive design ...
What Is Customer Experience (CX)? And Why It Matters
WEBJan 31, 2024 · Customer experience management (CXM) is a strategic approach that focuses on creating customer experience that exceeds expectations. It involves optimizing each interaction between a customer and ...
Generative AI Timeline: 9 Decades of Notable Milestones
WEBJun 28, 2023 · Generative AI Timeline: Most Notable Moments. Deep learning algorithms are becoming more powerful and efficient, and people are applying them to a wider range of problems. Generative AI is already ...
The Amazon Effect: Reshaping Retail Realities - CMSWire.com
WEBNov 17, 2023 · The "Amazon effect" has become a defining phenomenon in retail and ecommerce, reshaping customer expectations and industry dynamics. Stemming from Amazon's unparalleled success, it refers to the ...
Top 8 Customer Experience Courses and Certifications
WEBJun 10, 2024 · Week One: Converging on a Common Definition for CX – 11 videos, 4 readings and 1 quiz. Week Two: Customer Journeys as the Lens for Brand Experience – 10 videos, 4 readings and 1 quiz. Week ...
Decode CLV: The Metric Every Brand Needs to Know - CMSWire.com
WEBOct 24, 2023 · View all. CLV = (Avg Order Value) x (1 - Churn Rate) / Churn Rate. These additional metrics can add further dimensions to the CLV model. Incorporating these elements can often yield more nuanced ...
Elevating Marketing With Consumer Research: A Strategic Guide
WEBMar 15, 2024 · The Gist. Essential insights. Consumer research offers crucial insights into customer needs, trends and purchasing behavior, guiding effective marketing strategies. Strategic tools. Techniques ...
2024 Contact Center Trends: AI and CX Transformation
WEBDec 11, 2023 · Customer experience focus. 2024 trends emphasize CX, with AI augmenting human agents in contact centers. Omnichannel evolution. Seamless, responsive service across digital channels emerges as key ...
How to Set up and Use the ChatGPT Web Browsing Plugin
WEBMay 30, 2023 · To turn them on, click the three dots next to your username in the bottom left corner. Then, select "Settings." 3. Turn on Beta Features. In the settings menu, click the "Beta features" tab. From ...
Mapping Success: Crafting the Customer Journey Map
WEBMay 8, 2024 · The goal of customer journey mapping is to improve customer experience (and, with it, increase return on investment). The actionable insights it brings are often jewels hidden in plain sight. Look ...