Sometimes you just have to get off the phone, and it can be tough to do that without it feeling uncomfortable.

One etiquette expert says brushing up on common courtesies on the phone is important. In fact, bad habits can become more ...

With the Google Phone app, users no longer have to look at the screen to see who is calling. A long time ago, the tech giant has enabled a new feature that allows people to hear the name or number ...

This helps you to know who is calling you without even having to look at your phone, which can be helpful if your phone isn't easily accessible or if someone calls you while you're driving.

The hot new status symbol in customer service: a phone call with an actual human. There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying.

Zach began writing for CNET in November, 2021 after writing for a broadcast news station in his hometown, Cincinnati, for five years. You can usually find him reading and drinking coffee or ...