The court concluded that the e-commerce giant told subscribers that it could alter or discontinue membership benefits at any time.

UPS is gearing up for a productive fiscal year in 2025. The parcel service outlined three strategic action steps in a recent ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Still, online-chat waiting times aren't bad and we've been able to speak with Amazon reps after waiting just a few minutes. Once it's time to talk to a customer service rep, the process is ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

A report has called for bold action to improve HMRC's customer services HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.

Marcelo Calbucci is the author of The PRFAQ Framework, with insights and guidance for adapting Amazon’s strategic ... five principles for the PRFAQ: 1. Customer-centric: It starts from the ...

Sony’s list of live service projects is losing two games that were in development by Bend Studios and Bluepoint Games. Sony’s list of live service projects is losing two games that were in ...

He covers a broad range of topics, but most interesting is his comments about Sony’s push for more live service games and ... record with making ‘very bad movies’ based on games.

This presents a good news/bad news situation for Boston’s downtown ... to curb turnover and help with recruitment, but also require some in-person work for culture-building and mentorship.