For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

In one of its most blistering criticisms of the tax authority’s customer service record, the committee said: “HMRC’s treatment of taxpayers has damaged trust in the tax system.” Slamming the ...

The boss of one of Britain’s biggest care providers has sparked outrage for increasing residents’ fees – after his salary more than doubled to £2m in two years. Dr Pete Calveley ...

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British Gas has been named one of the country’s worst energy suppliers – after spending £50m trying to overhaul its poor customer service record. Customers said Britain’s second biggest ...

By leading doctors to prescribe unnecessary and more expensive treatments at the request of their patients, they also raise health care costs across the board. Even if all of those drug ads filling ...

In 2024, as always, we worked to fulfill our mission of promoting a high-performing, equitable health care system for everyone. It is clear that 2024 provided much to reflect on, and three themes ...

They don’t need to make friends. But they went out of their way to socialise with us, take care of us, and guide us.” Looking back, Bryan admits he put too much pressure on himself during the writing ...

As a marketer, the key to optimize your email performance lies in understanding your customers. Every interaction with a customer is a goldmine of information, revealing critical insights into their ...

And though there are many customer issues that can cause concerns, bad customer care is one of the most damaging. If your customers leave because you’ve upped the prices of your company’s products, ...

Think you know what call center software does? Think again. In the last five years, it's evolved, integrating with SMS, messaging apps, video calls and more. Southwest has built an impeccable ...