Dutch consumers who stay with the same insurance company have a strong risk of paying a “loyalty penalty”, according to new ...

By teaming up with established payment technology partners, businesses foster dynamic relationships that create a virtuous ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

The journey in business and entrepreneurship is rife with obstacles and opportunities. On both the good and bad days, it can ...

As March Madness takes hold—that magical time of the year when the very best college basketball teams fight it out to see who’s top dog—here are 16 winning basketball quotes to help inspire ...

Amid the rapid changes, Roach faces a challenge akin to walking a tight rope: keeping loyalty among longtime customers while enticing a new cohort. Trust remains front of mind as new business ...

Since becoming a freelance writer in 2019, Emily has developed significant experience covering viral pop culture ...

Experts say Southwest could draw more loyalty revenue but also lose some customers to competitors. Airlines cash in billions of dollars through their lucrative credit card partnerships.

With enterprise customers turning their attention from exploring AI-powered creation tools to agents, Adobe is throwing its hat in the agentic ring and adding more personalization features to ...

However, while great customer service is crucial, there’s another way to retain customer loyalty: the recurring revenue model. Recurring revenue occurs when companies find a way to turn a one-time ...