The changes mostly focus on creating new avenues for employees and customers to raise concerns and more stringent beta testing.

Sonos remains in the throes of the biggest controversy in its history — and it’s one of the company’s own making. Now, several months after the May release of its overhauled app badly tarnished the brand’s reputation, CEO Patrick Spence has announced a multipart plan to right the ship.

It’s been a disastrous few months for Sonos after the company botched a major overhaul of its mobile app. In an effort to win back users’ trust, the company has laid out a plan that includes several new commitments.

The company laid out a plan it hopes will go a long way toward reversing fortunes and repairing relationships.