Sonos remains in the throes of the biggest controversy in its history — and it’s one of the company’s own making. Now, ...

The changes mostly focus on creating new avenues for employees and customers to raise concerns and more stringent beta ...

The company promises to set itself new standards and pledges that it will continue rebuild trust with customers and employees ...

The company laid out a plan it hopes will go a long way toward reversing fortunes and repairing relationships.

Phil Nickinson catches up with Sonos executive Eddie Lazarus for a deep dive on the company's catastrophic 2024 update, and ...

It’s been a disastrous few months for Sonos after the company botched a major overhaul of its mobile app. In an effort to win ...

Sonos mentions multiple times trying to add the customer's voice via a stronger beta testing program that utilizes "more ...

Today's blog post from Sonos includes seven key commitments that the company is making, from the very vague "unwavering focus ...

Sonos has announced that the company isn't far from bringing its troubled new app up to the level it arguably should have ...

Sonos says it will be more methodical about updates, test more, and focus on customer experience as it continues to dig out ...

Sonos is creating a new Quality Ombudsman role to ensure employees can raise concerns they have surrounding the customer ...

How bad was the disastrous app rollout Sonos did in May? Bad enough that top executives may still be paying for it in the new ...