A quality management system (QMS) is a structured framework that defines and documents an organization’s processes, procedures, and responsibilities for achieving quality policies, …

Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, …

The seven basic quality tools—also known as the old seven, the first seven, the basic seven, the classic seven, and the seven quality control tools—are simple yet effective and should be …

Learn About Quality Quality Topics A to Z. Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of …

ASQ Certifications are designed to help you advance your career, improve your organization, and prepare you to be a more accomplished and effective quality-focused professional. Find out …

Quality professionals need a handy reference of quality terms, acronyms, key people, and definitions. Browse the updated ASQ Quality Glossary here.

American Society for Quality’s (ASQ) Quality Resources is your one-stop online library of information related to quality. Access more than 75 years’ worth of content for all experience …

Quality planning documents are used by organizations to ensure that quality standards, practices, specifications, and requirements are maintained for both products and services. Learn more …

ASQ's quality tools can help you find new ways to identify causes, understand processes, collect and analyze data, generate ideas, keep projects on track, and make informed decisions for all …

Deming’s 14 Points on Management, or the Deming Model of Quality Management, a core concept on implementing total quality management (TQM), is a set of management practices …